NDO2DB service not found in xi 5.8.x version

capgemtools · Post by **capgemtools** » Thu Mar 11, 2021 5:47 pm

Hello Support,

We recently upgraded our system to latest i.e. 5.8.2. This is a test system and its integrated with DEV service now instance. we were getting all the events in the service now but some how its stopped. while checking found that there is no ndo2db service running on this server. Is it replaced with something else?

we are getting attached error with service now connector while fetching events from the test server.

capgemtools · Post by **capgemtools** » Thu Mar 11, 2021 5:49 pm

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benjaminsmith · Post by **benjaminsmith** » Fri Mar 12, 2021 3:47 pm

Hi Sandeep,

Starting in Nagios xi 5.7.x we upgraded the backend database application to a new version, called ndo3. Are you using the following integration with Service Now?

https://docs.servicenow.com/bundle/queb ... nectr.html

I would reach out to their support team (ServiceNow) to find out if this integration can work with NDO3 and where it's failing in it's connection. In the following file usr/local/nagios/etc/ndo.cfg, you should see a section that looks like this:

acknowledgement_data=1
comment_data=1
contact_status_data=1
downtime_data=1
event_handler_data=1
external_command_data=1
flapping_data=1
host_check_data=1
host_status_data=1
log_data=1
main_config_data=1
notification_data=1
object_config_data=1
process_data=1
program_status_data=1
retention_data=1
service_check_data=1
service_status_data=1
state_change_data=1
system_command_data=1
timed_event_data=1

With similar options for processing data type as ndo2db, but some options have been removed since they were not used frequently.

Alternatively, you could downgrade to the older version. The instructions are below.

### STANDARD DOWNGRADE OF NDO3

Code: Select all

systemctl stop nagios
cd /tmp
rm -rf /tmp/nagiosxi
wget https://assets.nagios.com/downloads/nagiosxi/5/xi-5.6.14.tar.gz
tar zxf xi-5.6.14.tar.gz
cd /tmp/nagiosxi/subcomponents/ndoutils
./install
systemctl enable ndo2db

Then edit your /usr/local/nagios/etc/nagios.cfg and make sure this line is uncommented:

Code: Select all

broker_module=/usr/local/nagios/bin/ndomod.o config_file=/usr/local/nagios/etc/ndomod.cfg

Make sure this line is commented:

Code: Select all

#broker_module=/usr/local/nagios/bin/ndo.so /usr/local/nagios/etc/ndo.cfg

Then start the nagios service:

Code: Select all

systemctl start nagios

capgemtools · Post by **capgemtools** » Tue Mar 16, 2021 9:05 am

Hi Benjamin,

The first solution you mentioned did not work. It might not have worked for anyone with the new xi version. It would be great if you could reach out to Service Now and find out how to make this integration working with the xi's latest backend database (NDO3). If this integration doesn't work with the new xi version then there is no point of upgrading the xi to the latest version.

Thanks for the help in advance.

capgemtools · Post by **capgemtools** » Tue Mar 16, 2021 1:01 pm

Hello Benjamin,

Just got a response from service now developer that it was a bug in service now itself so Service Now support provided them a fix and its now working.

benjaminsmith · Post by **benjaminsmith** » Tue Mar 16, 2021 4:13 pm

Hi Sandeep,

Just got a response from service now developer that it was a bug in service now itself so Service Now support provided them a fix and its now working.

Great! Thanks for letting us know.

Cheers,
Benjamin

Nagios Support Forum

NDO2DB service not found in xi 5.8.x version

NDO2DB service not found in xi 5.8.x version

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Re: NDO2DB service not found in xi 5.8.x version