no performance graphs for any service

mguthrie · Post by **mguthrie** » Thu Mar 17, 2011 12:01 pm

Hey Jon,

We did make a change in our latest release to allow for performance graphs to work with SSL, Proxy, and setups that weren't on port 80. The XI interfaces calls the original PNP (<serveraddress>/nagios/pnp) interface and pulls the PNG by an internal proxy. The new fix may have caused a new issue, but we haven't identified it as of yet. If you happen to turn over any clues by all means let us know.

mguthrie · Post by **mguthrie** » Fri Mar 18, 2011 9:33 am

I'd like to follow up with lomartin and jon. If you're able to find resolution for the graphs please let us know so we're able to identify if there are replicable issues we need to look into.

jon.bilderback · Post by **jon.bilderback** » Fri Mar 18, 2011 10:05 am

I can see the graphs using /nagios/pnp/ but still not in xi. I'm looking at httpd permissions right now, to see if I can find anything in there that would cause this.

Of course, my /var/log/messages is being spammed by the php error i posted earlier in this thread, so it is a bit hard to find anything else.

jon.bilderback · Post by **jon.bilderback** » Mon Mar 21, 2011 12:21 pm

I am still unable to see the performance graphs in XI. Who do I need to speak to for escalation of this?

mguthrie · Post by **mguthrie** » Mon Mar 21, 2011 1:06 pm

Jon,

Can you confirm that you've tried all of the following solutions?

* Reset Security Credentials
Select the Reset Security Credentials option in the Admin menu and click Update
* Reset File Permissions

Execute the following command to reset your configuration file permissions.

/usr/local/nagiosxi/scripts/reset_config_perms

You can also view if you have any permissions related issues by accessing the Admin->Check File Permissions page in the XI interface (v1.3g+).

* Make sure you have not removed or renamed the nagiosadmin user. This user is the nagios equivalent to 'root user' and should never be removed.
* Some users reported that editing the following lines in their /usr/local/nagios/etc/nagios.cfg file fixed their graphing issues:

service_perfdata_file_processing_command=process-service-perfdata-file-bulk
host_perfdata_file_processing_command=process-host-perfdata-file-bulk

Change To

service_perfdata_file_processing_command=process-service-perfdata-file-pnp-bulk
host_perfdata_file_processing_command=process-host-perfdata-file-pnp-bulk

* Make sure your password for Nagios XI only contains alpha-numeric characters. Some users have reported graphs disappearing from using special characters, creating a permissions issue.

Are you using anything other than basic authentication to access the /nagios/pnp URL?

Are you using SSL, LDAP, or a proxy on your system?

jon.bilderback · Post by **jon.bilderback** » Mon Mar 21, 2011 1:48 pm

I have tried the listed solutions, with no results.

I am not using anything other than basic authentication for /nagios/pnp.

I am not using SSL, LDAP, or a proxy on my system.

rdedon · Post by **rdedon** » Mon Mar 21, 2011 2:50 pm

We may need to schedule a remote session, what day and time (including timezone) works best for you?

lyle · Post by **lyle** » Thu Mar 24, 2011 5:31 pm

Following our off-line discussions, I just did a clean Centos 5.5 (64-bit) install and reinstalled XI.

I can see a graph of Load for the XI Server itself right away, so it looks like something about the Centos install I started with was the culprit.
Sorry about not using a fresh Centos install (as clearly requested in the docs) right away, but I was trying to save some site-specific work done previously.

My thanks to the Team for their help on this one.....Lyle

rdedon · Post by **rdedon** » Thu Mar 24, 2011 5:36 pm

Great to hear Lyle! Unfortunately things can be odd on a previous install and sometimes doesn't work out so well. Do post again if you have any issues or questions and we would be glad to help

QS1 · Post by **QS1** » Fri Mar 25, 2011 2:56 pm

Thanks, this was very helpful.

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