Nagios Support Forum

My graphs stopped populating about a month ago

Running version 5.7.5

npcd.log is reporting:


[03-18-2021 14:08:04] NPCD: npcd Daemon (0.4.14) started with PID=125037
[03-18-2021 14:08:04] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 14:08:04] NPCD: HINT: load_threshold is disabled - ('0.000000')
[03-18-2021 14:30:34] NPCD: Caught Termination Signal - Hasta la vista... baby
[03-18-2021 14:30:34] NPCD: npcd Daemon (0.4.14) started with PID=75737
[03-18-2021 14:30:34] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 14:30:34] NPCD: HINT: load_threshold is disabled - ('0.000000')
[03-18-2021 14:53:21] NPCD: Caught Termination Signal - Hasta la vista... baby
[03-18-2021 14:54:15] NPCD: npcd Daemon (0.4.14) started with PID=2620
[03-18-2021 14:54:15] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 14:54:15] NPCD: HINT: load_threshold is disabled - ('0.000000')
[03-18-2021 14:57:48] NPCD: Caught Termination Signal - Hasta la vista... baby
[03-18-2021 14:57:48] NPCD: npcd Daemon (0.4.14) started with PID=22218
[03-18-2021 14:57:48] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 14:57:48] NPCD: HINT: load_threshold is disabled - ('0.000000')
[03-18-2021 15:30:34] NPCD: Caught Termination Signal - Hasta la vista... baby
[03-18-2021 15:30:34] NPCD: npcd Daemon (0.4.14) started with PID=113967
[03-18-2021 15:30:34] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 15:30:34] NPCD: HINT: load_threshold is disabled - ('0.000000')


perfdata.log last entry a month ago says:

2021-02-25 00:16:53 [58443] [0] *** TIMEOUT: Timeout after 50 secs. ***
2021-02-25 00:16:53 [58443] [0] *** TIMEOUT: Deleting current file to avoid NPCD loops
2021-02-25 00:16:53 [58443] [0] *** TIMEOUT: Please check your npcd.cfg
2021-02-25 00:16:53 [58443] [0] *** TIMEOUT: /usr/local/nagios/var/spool/perfdata//service-perfdata.1614212093-PID-58443 deleted
2021-02-25 00:16:53 [58443] [0] *** Timeout while processing Host: "######" Service: "######"
2021-02-25 00:16:53 [58443] [0] *** process_perfdata.pl terminated on signal ALRM
2021-02-25 08:48:27 [108217] [0] *** TIMEOUT: Timeout after 50 secs. ***
2021-02-25 08:48:27 [108217] [0] *** TIMEOUT: Deleting current file to avoid NPCD loops
2021-02-25 08:48:27 [108217] [0] *** TIMEOUT: Please check your npcd.cfg
2021-02-25 08:48:27 [108217] [0] *** TIMEOUT: /usr/local/nagios/var/spool/perfdata//service-perfdata.1614242841-PID-108217 deleted
2021-02-25 08:48:27 [108217] [0] *** Timeout while processing Host: "######" Service: "######"
2021-02-25 08:48:27 [108217] [0] *** process_perfdata.pl terminated on signal ALRM



process_perfdata.cfg is:

#
# Config File for process_perfdata.pl
#
# $Id: process_perfdata.cfg-sample.in 520 2008-09-16 12:50:10Z pitchfork $
#
# process_perfdata.pl Timout
#
TIMEOUT = 50
#
# Use RRDs Perl Module
#
USE_RRDs = 1
#
#
#
RRDPATH = /usr/local/nagios/share/perfdata
#
#
#
RRDTOOL = /usr/bin/rrdtool
#
#
#
CFG_DIR = /usr/local/nagios/etc/pnp
#
#
#
RRD_HEARTBEAT = 8460
#
#
#
RRA_CFG = /usr/local/nagios/etc/pnp/rra.cfg
#
#
#
RRA_STEP = 60
#
#
#
LOG_FILE = /usr/local/nagios/var/perfdata.log
#
# Loglevel 0=silent 1=normal 2=debug
#
LOG_LEVEL = 0
#
# XML encoding
# The supported encodings are ISO-8859-1, UTF-8 and US-ASCII.
# http://www.php.net/xml-parser-create
XML_ENC = UTF-8
#
# EXPERIMENTAL rrdcached Support
# Use only with rrdtool svn revision 1511+
#
# RRD_DAEMON_OPTS = unix:/tmp/rrdcached.sock

Any update on this?

Hi,
Let try repair your database, then killing and restart npcd: If issue still not resolve, please upload "profile.zip" to this post/ticket.


Regards,
Vinh

Unfortunately that didn't resolve the issue.

We are unable to upload our profile here as it contains private data.

Your support ticketing system seems to still be having issues since, last week as we are unable to upload any files to a ticket.

Hi,
You can (upload) share the profile.zip in a private message.

Regards,
Vinh

Update:
New support ticket below was opened today:
https://support.nagios.com/tickets/scp/ ... p?id=13526

I'm going to lock this post.

Regards,
Vinh