Need help with Nagios xi scheduled reporting

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capgemtools
Posts: 56
Joined: Wed Aug 12, 2020 3:16 pm

Need help with Nagios xi scheduled reporting

Post by capgemtools »

Hello Support,

We have problems with scheduled reporting in Nagios xi instances we have. All three instances are not able to generate scheduled reports for e.g Availability for the last month. We get and error in the file we receive in email saying "Your session has timeout". Could you please help us to get these reports generated on monthly basis as this is a critical requirement for the client on SLA point of view.

Thanks,
Sandeep
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Last edited by capgemtools on Mon Sep 07, 2020 8:49 am, edited 1 time in total.
Thanks,
Supriya
User avatar
cdienger
Support Tech
Posts: 5045
Joined: Tue Feb 07, 2017 11:26 am

Re: Need help with Nagios xi custom install

Post by cdienger »

This is usually caused by an incorrect Program URL set under Admin > Users > Manage Users > General. Make sure this points to the xi machine and if the field is pointing to a hostname that the xi machine can resolve it.
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