Upgrading Nagios xi via GUI

This support forum board is for support questions relating to Nagios xi, our flagship commercial network monitoring solution.
hw59
Posts: 3
Joined: Wed Aug 18, 2021 10:29 am

Upgrading Nagios xi via GUI

Post by hw59 »

Hi,

Tried upgrading Nagios xi through the usual process of check updates and through there. But it's basically stalled at "Update in progress. Please wait. Update may take a few minutes" and it's just stuck there with no further progress. I've resorted to upgrading via CLI, but would like to resolve this to make it easier for us.

Thanks
dchurch
Posts: 858
Joined: Wed Oct 07, 2020 12:46 pm
Location: Yo mama

Re: Upgrading Nagios xi via GUI

Post by dchurch »

I'm thinking it's a request timeout, but it could also be a permissions problem or a crashed database table.

If you PM me a system profile I can diagnose further. Get one by going to Admin (top menu) => System Profile (in the left menu), then clicking the blue button.

If you're unable to generate the the profile through the web interface, please try generating it from the command line by running these commands as root:

Code: Select all

rm -rf /usr/local/nagiosxi/var/components/profile*
/usr/local/nagiosxi/scripts/components/getprofile.sh SUPPORT
Then send me the resulting /usr/local/nagiosxi/var/components/profile.zip file.
If the profile script fails, please include the ENTIRE output.
If you didn't get an 8% raise over the course of the pandemic, you took a pay cut.

Discussion of wages is protected speech under the National Labor Relations Act, and no employer can tell you you can't disclose your pay with your fellow employees.