Nagios Support Forum

Hi Team,

We have integrated the Nagios xi with service now instance using perl script -/sn_ticketer.pl and contact groups has been enabled accordingly

https://github.com/js-murph/nagios-serv ... icketer.pl

But Incidents are getting triggering for recovery alerts “OK” and service-now database not updating the recovery information in table. Could you please help here to fix this issue ?

As of now I have removed the OK alerts from contact information and but need to fix the OK info need updated on the service now database , let me know if modification script end ?

Attached the script

+------+----------------+---------------------+---------------------+---------------------+----------------------------------+----------+----------------------------------+
| id | hostname | servicename | date_created | date_modified | sys_id | archived | message_hash |
+------+----------------+---------------------+---------------------+---------------------+----------------------------------+----------+----------------------------------+
| 1211 | LXTE07 | CPU Usage | 2021-02-06 10:58:25 | 2021-02-08 10:23:03 | 89e9bb5bcd02e458d9ec3995a2c82324 | false | fc1ee32bdae73038474ead5082e4a492 |
| 1212 | LXTE07 | Drive D: Disk Usage | 2021-02-06 10:58:34 | 2021-02-08 10:23:21 | 13e9bb5bcd02e458d9ec3995a2c823a1 | false | a4d6e764795961f8b7e16e9ee8e7a2f6 |
| 1213 | LXTE07 | Drive C: Disk Usage | 2021-02-06 11:00:00 | 2021-02-08 10:24:41 | 504abf5bcd02e458d9ec3995a2c82314 | false | 2b8fc1820c60a63d1e6f2a86cf9efbcd |
| 1214 | LXTE07 | Memory Usage | 2021-02-06 11:00:56 | 2021-02-08 10:25:41 | 397a339bcd02e458d9ec3995a2c82375 | false | b15a3379625ba81bb9cc55f31fa93bd2 |
| 1239 | BRSLE01 | $ | 2021-02-09 03:37:25 | 2021-02-11 15:07:44 | 7ab1f99c48162410d9ec23cd60e48e5f | false | 51200a8dc587031117c6c9e14f243e7b |
| 1287 | LXLM18 | CPU Usage | 2021-02-13 08:45:20 | 2021-02-13 08:45:20 | 909e93a9019a6050d9ecd526aac7c9c5 | false | 33537bbe8ea574931967f00e1416832d |
| 1288 | LXLM19 | CPU Usage | 2021-02-13 08:56:35 | 2021-02-13 10:40:56 | 3821636d019a6050d9ecd526aac7c975 | false | 6535d5fd4a7a2d859c84bdc3d09db695 |
| 1289 | DELM47 | CPU Usage | 2021-02-13 09:01:55 | 2021-02-13 09:21:47 | cb526fed019a6050d9ecd526aac7c93b | false | 800da23979c40a94ad00f9511c3e832b |
| 1290 | DELM46 | CPU Usage | 2021-02-13 09:17:28 | 2021-02-13 09:47:17 | bae563a101da6050d9ecd526aac7c96d | false | 23b12ec3e81e79323daaec0f23b84366 |
| 1291 | LXLM40 | CPU Usage | 2021-02-13 09:21:13 | 2021-02-13 09:21:13 | 75c62fa101da6050d9ecd526aac7c9f1 | false | ed8ce93c58560c89b3336839763a9d0b |
| 1292 | LXLM29 | CPU Usage | 2021-02-13 10:04:45 | 2021-02-13 10:04:45 | 5bb07fa901da6050d9ecd526aac7c902 | false | aa36b44e25860206b8a5b4d04273e76e |
| 1293 | LXLM41 | CPU Usage | 2021-02-13 10:07:22 | 2021-02-13 10:07:22 | fd51f7e901da6050d9ecd526aac7c999 | false | c3f166acbfd6d9aab461cd1585fc28a3 |
| 1294 | LDELEVSCCIS1VP | SQL Server Agent | 2021-02-13 14:19:23 | 2021-02-15 08:19:45 | 110be03d019e6050d9ecd526aac7c99e | false | e54e215b87672c9d6dfc2d7ba10c6b86 |
| 1295 | LXLM23 | CPU Usage | 2021-02-13 16:00:37 | 2021-02-13 16:40:22 | 94320db10112a050d9ecd526aac7c903 | false | 8b64ee7b334e7ea399a6b1c4419ccd66 |
| 1296 | SGSDXNAPP17 | $ | 2021-02-13 18:27:20 | 2021-02-13 18:27:20 | d9c3297d0152a050d9ecd526aac7c979 | false | e9b67b814886216bb2adeae6bf9da1c3 |
| 1297 | USTHXNAPP02 | $ | 2021-02-15 05:53:56 | 2021-02-15 05:53:56 | 348a85d6f556e050d9ecfee61de66581 | false | c4265b37f6a7002b9fce30dc91b7d804 |
| 1298 | USTHXNAPP02 | CPU Usage | 2021-02-15 06:54:58 | 2021-02-15 06:54:58 | c378d996f596e050d9ecfee61de6655e | false | d29520170522c0a34f960df311afb63f |
| 1299 | DE03C3 | Drive C: Disk Usage | 2021-02-15 07:22:01 | 2021-02-15 08:26:36 | 4bae111e019ee050d9ecd526aac7c91b | false | ca951f5c1325b08dd0fff1c3d5273230 |
| 1300 | HQS-IRON | $ | 2021-02-15 07:32:29 | 2021-02-15 07:32:29 | 641121d2f5d6e050d9ecfee61de665b7 | false | 6c795b7c3dcfe65f0eabe5523912ca70 |
+------+----------------+---------------------+---------------------+---------------------+----------------------------------+----------+----------------------------------+
19 rows in set (0.00 sec)

MariaDB [nagsnt]>

Regards
Raghavendra

Hi Team,

Any suggestion on this issue

Regards
Raghavendra