Nagios Support Forum

Dears,

many thanks for your support

i have issue when upgrade Nagios xi to new version during upgrade Nagios system change to trail version and tel us need to activation before and license support yo upgrade please provide us reason about issue.


to solve issue we role backup upgrade.

That's very odd. Were there any other settings - host checks, service checks, user configuration, etc - that were missing?

What version of xi were you upgrading from?

Dear Cdienger,

this behavior appear in process of upgrade, we need to upgrade to latest Version ,we allow nagios server to Full access on internet to keep download available

current version 5.4.11

I haven't been able to reproduce this error. If you're able to do the upgrade again I'd like to get a few pieces of information before you downgrade back. Please PM me the following after the upgrade if possilbe:

I'd like to get a profile from the xi server which can be generated under Admin > System Config > System Profile > Download Profile, or from the command line with:
The profile is then saved to:
I'd also like to get a copy of a the database that has the current configuration. If the default database is being used then this can be done from the command line with:

We just upgraded our production server to 5.7.3 as well and noticed that the Enterprise Features license had been removed and all of that stuff that requires an Enterprise license was showing on a 30 day trial. I applied our enterprise license to the admin > license information page and that cleared it up. This didn't happen on our test server so I'm not sure why it happened on our prod server, but the fix for us at least was simply to add the license info to that page.

Edit: I take it back, this did also happen on our test server I just didn't notice it (great testing on my part) until I just checked right now nad saw our "trial" expires in 3 days. Looks like there might be a bug with the upgrade that yanks the enterprise features key out of the server.

I'll take another look at this. Can either of you provide a profile and a copy of the nagiosql and nagiosxi database PRIOR to the upgrade? If I can get a copy of the databases prior to the upgrade I can load them on a lab machine and test the upgrade.

To gather a copy of the nagiosxi database: