Ghost unhandled problems reported

Post by **vtrac** » Wed Mar 31, 2021 11:47 am

Hi,
Just want to let you know that it is always best to have screenshots or outputs show in the ticket.
That would make my job easier!!

I noticed lot of below NPCD errors, which will caused your performance graph not to displays.

Code: Select all

[03-26-2021 16:43:59] NPCD: WARN: MAX load reached: load 11.410000/10.000000 at i=1
[03-27-2021 04:30:29] NPCD: ERROR: Executed command exits with return code '7'
[03-27-2021 04:30:29] NPCD: ERROR: Command line was '/usr/local/nagios/libexec/process_perfdata.pl -n -b /usr/local/nagios/var/spool/perfdata//1616819418.perfdata.service'

and:

Code: Select all

2021-03-31 07:00:31 [55132] [0] *** TIMEOUT: Timeout after 5 secs. ***
2021-03-31 07:00:31 [55132] [0] *** TIMEOUT: Deleting current file to avoid NPCD loops
2021-03-31 07:00:31 [55132] [0] *** TIMEOUT: Please check your npcd.cfg

Please follow the KB article below to fix the issue:
https://support.nagios.com/kb/article.php?id=9

The "load_threshold = 10.0" is for single CPU.
You should double it with a dual core "load_threshold = 20", with quad core you should use "load_threshold = 40"

Since you have 4 CPU's, please change the "load_threshold" from "10" to "40" in the "/usr/local/nagios/etc/pnp/npcd.cfg" file:

To:

Code: Select all

load_threshold = 40.0

Also, don't forget to increate the timeout in "/usr/local/nagios/etc/pnp/process_perfdata.cfg":

Code: Select all

timeout = 20

You should restart npcd for the changes to take effect:

Code: Select all

systemctl restart npcd.service

Regards,
Vinh

mrjsokol · Post by **mrjsokol** » Mon Apr 05, 2021 4:48 pm

Good evening Vtrac,

Please remove the second code block from your post as it has confidential information that we do not want to disclose on the forum.

mrjsokol · Post by **mrjsokol** » Mon Apr 05, 2021 4:50 pm

We have made the requested changes and do not see any affect on the issue at hand of the hosts or services displaying properly from clicking on the widget. I have PM'ed you another image with notes on it about what was done to reproduce the result we are seeing.

The changes provided did seem to have a positive affect on performance on the XI server and thank you for that.

I apologize if PM data / profiles makes your job harder but we would like to keep our client data/names from public forums.

Thank you and have a great day,
Joseph S.

Post by **vtrac** » Tue Apr 06, 2021 1:14 pm

Hi,
Please see the attached picture below.

You must click the "x", as showed (highlighted) in picture to clear your filter first.

Once the filter is cleared, you can click on the "Problems" fields, which will show the "20" issues you wanted.

T1.png

Regards,
Vinh

mrjsokol · Post by **mrjsokol** » Wed Apr 07, 2021 7:44 am

Good evening Vtrac,

The product didnt function like this prior. Is this a new direction with the product that I must re-train my employees on?

Thank you and have a great day,
Joseph

benjaminsmith · Post by **benjaminsmith** » Wed Apr 07, 2021 2:42 pm

Hi @mrjsokol,

Hope you are doing well today. As far I know, we have not made any major changes to the filters in the user interface. However, just let us know if you have further questions about these filters.

Best Regards,
Benjamin

Nagios Support Forum

Ghost unhandled problems reported

Re: Ghost unhandled problems reported

Re: Ghost unhandled problems reported

Re: Ghost unhandled problems reported

Re: Ghost unhandled problems reported

Re: Ghost unhandled problems reported

Re: Ghost unhandled problems reported